Shipping
Where do you ship?
We ship from the European Union to France, all 26 other EU countries, and to the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the United Arab Emirates and Israel.
How much is shipping?
Standard shipping is free within mainland France. Elsewhere in the European Union it is €22. To all other destinations listed above it is €29. The exact amount in your currency is shown at checkout before you pay.
How long will my order take?
Allow 1 to 2 business days for preparation, then 3 to 7 business days for delivery within mainland France, 5 to 10 business days within the European Union, and longer for destinations outside the EU depending on the carrier and customs.
Will I pay customs duties or import taxes?
Within the European Union: no. The price at checkout is final.
Outside the European Union: yes, or very likely. These charges are set by your government, are not collected by PulirAuto, and are payable by you on arrival, usually with a carrier handling fee on top.
United States: the US ended its duty-free de minimis exemption on 29 August 2025, so every parcel we send to the US now attracts import duty regardless of value.
United Kingdom: PulirAuto is not registered for UK VAT, so UK VAT plus a carrier handling fee will normally be charged before your parcel is released.
Canada, Australia, New Zealand and elsewhere: duty, GST or sales tax may apply depending on your national thresholds.
Please factor this in before ordering. See our Shipping & Order Tracking page for detail.
How do I track my parcel?
A tracking number is emailed to you as soon as your order ships.
Returns & refunds
Can I return an item?
Yes. You have 30 days from delivery to request a return. The item must be unused, in its original packaging, with proof of purchase.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error. For international returns this can be significant — please contact us before returning anything so we can confirm the best route.
How do I request a return?
Email us at contactpulirauto@gmail.com before sending anything back. We will send you the procedure. Parcels returned without a prior request cannot be processed.
How long until I am refunded?
Once the return has been received and checked, your refund is issued to the original payment method within 10 business days.
Orders & payment
Is payment secure?
Yes. Payments are processed by Shopify Payments. Your card details never pass through our servers. Apple Pay and Shop Pay are also accepted.
What currency will I be charged in?
Prices are displayed in your local currency where supported. The exact amount charged is confirmed at checkout before you pay.
Can I order without creating an account?
Yes. An account is not required to place an order.
I made a mistake on my order — what now?
Contact us as soon as possible at contactpulirauto@gmail.com. As long as the order has not shipped, we can usually amend or cancel it.
Products
Will your products fit my car?
The vast majority of our car care and detailing products are universal. For technical products (head units, lighting kits) compatibility details are given on the product page. If in doubt, email us before ordering with your make, model and year and we will check for you.
Are electrical products compatible with my country's mains supply?
Mains-powered products are supplied to EU specification (230V / 50 Hz) and are stated as such on the product page. They are not sold in the United States or Canada for this reason. Battery and USB-powered products work anywhere.
Question not answered here?
Email us at contactpulirauto@gmail.com. We reply to every message.